Most Frequently Asked Questions
Some of the popular questions new/existing clients ask daily.
Over the years Thought Media has worked with all types of businesses, enterprises, and government organizations – from federal to state, or municipal and local counties across the world. Contact us to learn more, or pitch your project and see if we align in building the future of web and digital together!
That’s awesome! Your account representative will instruct our billing and administration department to issue your project invoice and work agreement. In some cases a purchase order is issues that reflects the invoice. After receipt of retainer a project manager or director will reach out to kick start your project.
We offer rapid fast SSD secure managed web hosting along with website maintenance and support services – which allows us to update your website for you! We provide reliable website hosting in Canada, as well as high performance USA web hosting, and fully optimized Dubai web hosting solutions. We currently do not offer domain registration directly however work with recommended registrars.
We provide managed cloud hosting services that ensure businesses, enterprises, and government organizations operate with high performance redundancy through Amazon (AWS), Google Cloud Platform (GCP), and Microsoft Azure.
We accept all major credit cards including Visa, MasterCard, American Express, PayPal, and more. Along with E-Transfer, Wire Transfer or Direct Deposit, and in some cases Crypto Currency. Clients and customers may submit payments on the secure payments page or directly by login through the client portal account.
Depending on a number of factors including the scale, timeline, and total cost (budget) of the project we split payments into milestones or scheduled retainers. Additionally pending the type of service or deliverable, certain payments must be rendered in full. Please contact us to learn more.
Every project has an assigned project manager, or director. They will be your point of contact throughout design and development stages and work closely with you to ensure you’re satisfied.
Yes of course! Please request any specific examples of our latest work when speaking to our friendly staff during your quote request process.
We pride ourselves on our ability to work with and adapt to client needs. Please let us know what budget you are working with during your quote request and we’ll see what we can do!
Yes we can provide an NDA in advance of discussing your project. We also provide contracts for every project we work on, and it’s included with your invoice once we begin.
When your project is finished we launch! If you don’t wish to launch right away we can schedule a ‘go live’ date. Depending on your contract/agreement, after completion, you’re given all source files and data used in development of your project.
Prices vary depending on the requirements, schedule, and total scope and complexity of work. Please contact us for a needs analysis and free quote on your project. You may also schedule a discovery call.
The length of development depends on the complexity of the website. A simple website may take us as low as 2 weeks, whereas a more complex website design will take up to 8 months or more.
Yes of course. You are provided all website files relating to your website design. You are welcome to use Thought Media Web Hosting, or we can set you up elsewhere if you prefer.
No, sorry we do not provide this. All work commences upon receipt of retainer.
We build websites and platforms that enable and empower our clients to maintain them directly. We’re also available to assist with support, or for regular website maintenance which is available to clients subscribed to such plans.
Yes of course! We can create an E-Commerce Website Design for your business, which will allow accepting all forms of payment and processing orders.
Yes, we always recommend installing Google Analytics to your website so we can easily track and review statistics in real time.
This entirely depends on the package you have selected. Checkout our Logo Design packages today, and reach out with any questions.
Depending on your logo design package, you will get a set number of revisions to the designs of your choosing.
We provide all source files for your logo design, including fonts used, jpg/png/pdf, vectors, adobe photoshop or illustrator files. We provide Print-ready formats and can send directly to your printer.
Yes absolutely! We provide logo animation services which bring brands to life with movement and sound. The end result is a branded video or animated GIF which can be used across social media, presentations, multimedia and more.
Yes absolutely! We provide multi-page brand guidelines which include values, color pallets, fonts, logo usage, placement instructions, do’s and don’ts, and much more.
App prices vary depending on the complexity and scope of work. We also develop apps on Apple iOS and Google Play Android. Please contact us today for your free App Design Quote.
This highly depends on the complexity of the App, and if we are developing for Android or Apple’s iOS. Please contact us today for an App Development Quote and we’ll determine cost and timeframe for your project.
The assigned project manager will work closely with you during the design/User Interface stage, and during the development stage. During development we provide an ‘Alpha’ and ‘Beta’ releases of your app, which can be installed directly to your device (locally) for testing & review.
The cost of animated videos varies depending on total length (duration), complexity of the animation, sound effects, music, licensing and more. Short animated videos (such as 30-seconds) typically start at $1,500 and increase according to the style and complexity of animation, with certain types of video animation reaching over $10,000 for such a duration.
No problem! We work closely with you to discuss your business goals and objectives, write an effective script, storyboard the video, and begin animation with sound effects. You’re involved the whole way!
Yes absolutely! We provide discounts on multiple videos (3+) which can be created individually or as part of a series of videos, which is often a quite popular request of customers.
We generally don’t have set limits for the number of revisions for design or animation/production. It’s our practice to ensure the project scope of work is detailed, clear, and our clients are aligned with it, which ensures all work is completed within a reasonable amount of revisions and the requests are typically kept to a minimum for that reason.
We can create all types of videos from professional presentations, to more approachable cartoon or motion graphics product/service videos, to whiteboard animations, 3D animations, and much more. Visit our video animation page to learn more about all the types of animation services we provide!
We typically provide high resolution 1920×1080 HD videos, however also deliver social media formatted videos including clips sized and formatted for Reels, Shorts, or TikTok. Additionally we can provide 4K and 8K ultra-high resolution videos by request.
Yes the videos we create come with editorial rights, as well as commercial use rights, allowing you to use the video for business or publication purposes.
Let’s Build the Future of Enterprise
At Thought Media, we collaborate with businesses and government organizations worldwide to create impactful digital strategies and brand experiences. If you’re ready to elevate your enterprise, let’s connect.