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Most Frequent Questions

Some of the popular questions new/existing clients ask daily.
  • All
  • General Questions
  • Web Design
  • Logo Design
  • App Development
  • Video Animation
  • What kind of businesses do you work with?

    Over the years Thought Media has worked with all types of businesses across all industries. Contact us today to inquire for some recent work within your industry.

  • I want to start working with Thought Media, what happens next?

    That’s awesome! We’re so happy! Your account rep will instruct our billing dept to invoice you. After receipt of retainer a project manager or director will reach out to begin your project.

  • Do you offer web hosting and domain registration?

    We offer managed rapid fast and secure web hosting, along with website maintenance – which allows us to update your website for you! We do not offer domain registration, however can recommend some providers.

  • What methods of payments do you accept?

    We accept all major credit cards – Visa, MasterCard, American Express, PayPal. Along with E-Transfer, Money Gram, Wire Transfer, Direct Deposit. You can submit payments via our secure payment page.

  • How does the payment process work?

    Depending on the scale and total cost of the project we split payments into milestones typically ranging from 2 – 5 milestone payments for a project.

  • Who do I speak to during the project?

    Every project has an assigned project manager, or director. They will be your point of contact throughout design and development stages and work closely with you to ensure you’re satisfied.

  • Can I see samples of your work?

    Yes of course! Please request any specific examples of our latest work when speaking to our friendly staff during your quote request process.

  • We have a limited budget, can you still work with us?

    We pride ourselves on our ability to work with and adapt to client needs. Please let us know what budget you are working with during your quote request and we’ll see what we can do!

  • Do you have a contract or NDA?

    Yes we can provide an NDA in advance of discussing your project. We also provide contracts for every project we work on, and it’s included with your invoice once we begin.

  • What happens when my project is done? What do I get?

    When your project is finished we launch! If you don’t wish to launch right away we can schedule a ‘go live’ date. Depending on your contract/agreement, after completion, you’re given all source files and data used in development of your project.

  • How much does a website cost?

    Prices vary depending on the requirement and scope of work. Your best bet is to contact us for a free quote on your project.

  • How long does it take to build a website?

    The length of development depends on the complexity of the website. A simple website may take us as low as 2 weeks, whereas a more complex website design will take up to 8 months or more.

  • Do I own my website after its done?

    Yes of course. You are provided all website files relating to your website design. You are welcome to use Thought Media Web Hosting, or we can set you up elsewhere if you prefer.

  • Can I see a mock-up before ordering?

    No, sorry we do not provide this. All work commences upon receipt of retainer.

  • Once done, can we maintain our own website?

    Yes of course! We build websites to allow our clients to maintain them. We’re also here to assist with support, or regular website maintenance (if subscribed to our maintenance packages).

  • Can our new website accept payments online from customers?

    Yes of course! We can create an E-Commerce Website Design for your business, which will allow accepting all forms of payment and processing orders.

  • Can we see website statistics after launching a site?

    Yes, we always recommend installing Google Analytics to your website so we can easily track and review statistics in real time.

  • How many Logo concepts do I get?

    This entirely depends on the package you have selected. Checkout our Logo Design packages today, and reach out with any questions.

  • How many Logo revisions do I get?

    Depending on your logo design package, you will get a set number of revisions to the designs of your choosing.

  • What files do I get after a logo has been chosen?

    We provide all source files for your logo design, including fonts used, jpg/png/pdf, vectors, adobe photoshop or illustrator files. We provide Print-ready formats and can send directly to your printer.

  • How much does an App cost?

    App prices vary depending on the complexity and scope of work. We also develop apps on Apple iOS and Google Play Android. Please contact us today for your free App Design Quote.

  • How long does it take for App Development?

    This highly depends on the complexity of the App, and if we are developing for Android or Apple’s iOS. Please contact us today for an App Development Quote and we’ll determine cost and timeframe for your project.

  • How do I test my App as it's being made?

    The assigned project manager will work closely with you during the design/User Interface stage, and during the development stage. During development we provide an ‘Alpha’ and ‘Beta’ releases of your app, which can be installed directly to your device (locally) for testing & review.

  • How much do Animated Videos cost?

    The price of animated videos varies depending on length and complexity of the animation and sound effects. Starting price for animated videos typically lands at $2,000 and goes up from there.

  • What if I don't know what the video should say?

    No problem! We work closely with you to discuss your business goals and objectives, write an effective script, storyboard the video, and begin animation with sound effects. You’re involved the whole way!

  • What style of videos do you offer/create?

    We can create anything from professional presentations, to more approachable cartoon product/service videos, to whiteboard animations. Contact us today to discuss your next video project!

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