We know that organizations and individuals around the world depend on Thought Media and our network. We’re checking-in to let you know how Thought Media is dealing with the Coronavirus outbreak.
First, the health and safety of our employees and customers is our top priority. We have implemented a number of sensible policies to this end, including encouraging many employees to work from home. This, however, hasn’t slowed our operations. Our network & security operations center, and customer support teams will remain fully operational and can do their jobs entirely remote as needed. In fact as a company we generally encourage our team to work from home as it’s not efficient for high level developers and designers to commute in Toronto or New York traffic. As the populations of major cities continue to increase, it’s in the best interest of our pipeline to focus on quality of work and delivery.
Second, we are tracking Internet usage patterns globally. As more people work from home, peak traffic in impacted regions has increased, on average, approximately 10%. In Italy, which has imposed a nationwide quarantine, peak Internet traffic is up 30%. Traffic patterns have also shifted so peak traffic is occurring earlier in the day in impacted regions. None of these traffic changes raise any concern for us. Thought Media’s network and partners are well provisioned to handle significant spikes in traffic. We have not seen, and do not anticipate, any impact to our network’s performance, reliability, or security globally.
Third, we are monitoring for any changes in cyberthreats. While we have seen more phishing attacks using the Coronavirus as a lure, we have not seen any significant increase in attack traffic or new threats. Again, our network remains fully operational and is continuously monitoring for any new security threats that may emerge.
Thank you for being a Thought Media customer. These are challenging times but we want you to know that we stand ready to help however we can. We understand the critical role we play in the functioning of many Internet based businesses and we are continually humbled by the trust you place in us.